FAQ

1. What products does PinoMart offer?

We provide a wide range of Filipino and Asian groceries, including canned goods, sauces, spices, snacks, noodles, beverages, and pantry essentials. We also offer kitchen tools, health and beauty items, and cultural goods such as Filipino hats, festive lanterns, and traditional décor.

2. Do you ship across the United States?

Yes. PinoMart ships nationwide within the United States. All orders are processed and dispatched from our U.S.-based fulfillment center.

3. How long does shipping take?

Most orders are delivered within 3–7 business days depending on your location. Remote areas may require additional transit time.

4. Are your products authentic?

Absolutely. We source directly from trusted Filipino and Asian brands, suppliers, and import distributors to ensure authenticity and quality.

5. What if an item is out of stock?

Some items, especially cultural or limited products, may sell out quickly. You can sign up for restock alerts or contact us for availability updates.

6. Do you offer returns or refunds?

For safety reasons, food items cannot be returned once delivered. If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours and we will resolve the issue promptly.

7. How can I contact customer support?

You can reach us via email at kllalh093@hotmail.com. Our team will respond within 24–48 hours.